gamepg Privacy Policy

1. Who We Are

gamepg operates the online casino and sports betting platform at gamepg.org, serving Filipino players across the Philippines. gamepg is a PAGCOR-licensed gaming platform operating in accordance with Philippine law. For purposes of the Data Privacy Act of 2012, gamepg acts as the Personal Information Controller in respect of all personal data collected from registered players and site visitors.

Any reference to "gamepg," "we," "us," or "our" in this Privacy Policy refers to the gamepg platform and its operating entity. Any reference to "you," "your," or "Player" refers to any individual who accesses gamepg.org, registers an account, or engages with the gamepg platform in any capacity.

2. Data We Collect

gamepg collects personal data across several categories depending on your level of engagement with the platform. The full breakdown is provided in the data table above. In summary:

• Registration data — name, date of birth, email address, mobile number, and residential address, collected when you create your gamepg account.
• KYC and identity verification data — government-issued ID, proof of address, and payment method verification documents, collected when you complete identity verification.
• Financial transaction data — records of deposits, withdrawals, and payment method references (GCash, Maya, BPI, BDO, Metrobank, etc.), collected during normal platform use.
• Gaming activity data — bet history, game session records, win/loss outcomes, and responsible gaming tool usage, generated automatically as you use the platform.
• Technical and device data — IP address, device identifiers, browser type, and session cookies, collected automatically via standard web technologies.
• Communications data — the content of your support chats and emails, collected when you contact the gamepg support team.

3. How We Collect Your Data

gamepg collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact support, participate in promotions, or update your account profile.
• Automatically: Through cookies, web beacons, log files, and similar technologies embedded in the gamepg platform that record technical and behavioral data during your browsing and gaming sessions.
• From third-party payment processors: When you make a deposit or withdrawal, our payment processing partners (GCash, Maya, bank partners) provide transaction confirmation data to gamepg for reconciliation and AML compliance purposes.
• From identity verification services: Where gamepg uses third-party KYC verification tools to validate the authenticity of documents you submit, those providers may return identity verification outcomes to gamepg.
• From PAGCOR and law enforcement: In limited circumstances, gamepg may receive data from PAGCOR or Philippine law enforcement agencies in connection with regulatory investigations or legal proceedings.

4. How We Use Your Personal Data

gamepg uses the personal data it collects for the following purposes:

• To create, verify, and manage your gamepg account, including identity verification, age verification (21+ requirement), and KYC compliance.
• To process your deposits and withdrawals, verify payment method ownership, and maintain accurate financial records in accordance with AMLA obligations.
• To provide you with access to gamepg's casino, sports betting, bingo, and slot services, and to personalize your platform experience.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, unauthorized account access, and other forms of platform abuse.
• To administer bonuses, promotions, and loyalty rewards, and to verify eligibility in accordance with promotion terms.
• To monitor your gaming activity in support of our Responsible Gaming obligations, including the operation of deposit limits, cool-off periods, and self-exclusion tools.
• To send you transactional communications — account notifications, security alerts, deposit confirmations, and KYC status updates.
• To send you marketing communications about gamepg promotions and new features, where you have given your consent to receive these.
• To comply with our legal and regulatory obligations under PAGCOR licensing, the AMLA, and the Data Privacy Act of 2012.
• To analyze platform usage patterns and improve the gamepg platform for Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, gamepg must have a lawful basis to process your personal data. The legal bases gamepg relies on are:

• Contract performance: Processing your data is necessary to perform our contractual obligations to you under the Terms & Conditions — for example, managing your account, processing transactions, and providing gaming services.
• Legal obligation: Certain processing is required to comply with legal and regulatory requirements, including PAGCOR licensing conditions, AMLA reporting obligations, and NPC data breach notification requirements.
• Legitimate interests: gamepg processes some data on the basis of legitimate interests — specifically, fraud prevention, platform security, abuse detection, and improving the quality of our services for Filipino players — where those interests are not overridden by your privacy rights.
• Consent: Where gamepg relies on your consent — for example, for marketing communications or optional data processing — you have the right to withdraw that consent at any time by contacting support or adjusting your account preferences.

6. Sharing Your Personal Data

gamepg does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and USDT processing partners receive transaction-level data to facilitate your deposits and withdrawals. These processors are contractually bound to handle your data securely.
• KYC and identity verification providers: Third-party identity verification services receive copies of your submitted KYC documents solely for the purpose of document authentication on behalf of gamepg.
• Game content providers: Third-party game studios whose titles appear on the gamepg platform may receive anonymized session data for game performance and fairness auditing purposes. They do not receive personally identifiable information.
• PAGCOR: gamepg is obligated to provide player data and gaming records to PAGCOR upon request as part of our licensing obligations.
• Philippine law enforcement and courts: gamepg will disclose personal data to the Philippine National Police, National Bureau of Investigation, AMLC, or courts when required to do so by valid legal process, court order, or statutory obligation.
• Professional advisers: Lawyers, auditors, and compliance consultants who provide services to gamepg may access limited personal data under strict confidentiality obligations.

7. Cookies & Tracking Technologies

gamepg uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies gamepg uses are:

• Strictly necessary cookies: Required for core platform functionality — session authentication, security tokens, and fraud prevention. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your language preferences, display settings, and login state to provide a consistent experience across sessions.
• Analytical cookies: Collect aggregated, anonymized data about how players navigate and interact with gamepg, helping us identify areas for improvement.
• Responsible gaming cookies: Track session duration and gaming frequency data used by gamepg's responsible gaming monitoring tools.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. gamepg does not use third-party advertising cookies or behavioral tracking cookies for external ad networks.

8. Data Security

gamepg implements a multi-layered security framework to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption in transit: All data transmitted between your device and gamepg servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data fields — including government ID numbers and financial references — are encrypted in the gamepg database using AES-256 encryption.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. gamepg support staff cannot view your password under any circumstances.
• Access controls: Access to production systems containing personal data is restricted to authorized gamepg personnel on a need-to-know basis, with all access logged and audited.
• Fraud monitoring: gamepg operates continuous automated monitoring for suspicious login attempts, unusual transaction patterns, and other indicators of account compromise.

While gamepg takes all reasonable technical and organizational measures to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your gamepg account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorized access.

9. Data Retention

gamepg retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to minimum retention periods imposed by Philippine law:

• Account data, KYC documents, financial records, and gaming history are retained for the duration of your active account plus a minimum of five (5) years after account closure, in accordance with AMLA record-keeping requirements.
• Technical and device data (logs, IP records) are retained for up to 13 months from the date of collection, unless required for an ongoing investigation.
• Support communications are retained for up to 24 months from the date of the interaction.
• Marketing preference data is retained until you withdraw consent, at which point it is deleted within 30 days.

After the applicable retention period expires, gamepg will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by gamepg:

To exercise any of these rights, please contact gamepg at [email protected] with the subject line "Data Subject Rights Request." gamepg will respond within 15 business days of receiving a verified request. We may ask you to verify your identity before processing a rights request. If you are dissatisfied with gamepg's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Children's Privacy

The gamepg platform is strictly restricted to individuals aged 21 years and above, in compliance with Philippine gaming regulations. gamepg does not knowingly collect personal data from individuals under the age of 21. If gamepg becomes aware that it has collected personal data from a minor during the registration or KYC process, the account will be immediately suspended, all funds will be returned (net of any bonuses), and the personal data will be deleted in accordance with NPC guidelines.

If you believe a minor has registered on the gamepg platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Marketing Communications

With your consent, gamepg may send you promotional communications about new games, deposit bonuses, reload offers, and platform updates via email or SMS. You can withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link in any gamepg marketing email.
• Replying "STOP" to any gamepg marketing SMS.
• Updating your notification preferences in your gamepg account settings.
• Contacting support at [email protected] with the subject line "Marketing Opt-Out."

Withdrawing marketing consent does not affect the receipt of transactional messages such as deposit confirmations, withdrawal notices, security alerts, and KYC status updates — these are sent on the basis of contract performance rather than consent.

13. Changes to This Privacy Policy

gamepg may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, gamepg will notify registered players via the email address on their account with at least seven (7) days' notice before the revised Policy takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the gamepg platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the revised Policy, you must cease using the platform and request account closure by contacting support.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or gamepg's data processing practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on gamepg.org
• Subject line for rights requests: "Data Subject Rights Request"
• Response time: Under 2 minutes via live chat · 4–6 hours via email · 15 business days for formal rights requests

gamepg has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO can be reached via the support email address above with "DPO" in the subject line.