gamepg Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "gamepg" refers to the online gaming platform operated at gamepg.org, including all casino, sports betting, bingo, and slot services offered therein.
• "Account" means the registered user account created by you on the gamepg platform.
• "Platform" means the gamepg website, mobile-optimized interface, and all associated tools, features, and services accessible at gamepg.org.
• "Player" / "User" means any individual who has registered an Account on gamepg and uses the Platform's services.
• "Funds" means the Philippine Peso (PHP) balance held in a Player's gamepg Account, including deposited real money and credited bonus amounts.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, free spins equivalents, or other non-cash incentives applied to a Player's Account.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for licensing and regulating online and land-based gaming in the Philippines.
• "KYC" means Know Your Customer — the identity verification process required by PAGCOR regulations and gamepg's anti-money laundering (AML) procedures.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal, as specified in individual promotion terms.

2. Acceptance of Terms

By accessing the gamepg Platform, creating an Account, making a deposit, or placing a bet, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, including any documents incorporated herein by reference, such as the gamepg Privacy Policy and Responsible Gaming Policy.

These Terms apply to all interactions with the gamepg Platform — whether accessed via desktop browser, mobile browser, or any other supported interface. Continued use of the gamepg Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

3. Eligibility

To be eligible to register and use the gamepg Platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Platform:

• You are at least 21 years of age. Under Philippine law and PAGCOR regulations, participation in online gambling is restricted to individuals aged 21 and above.
• You are physically located within the Republic of the Philippines at the time of placing bets or conducting financial transactions on the Platform.
• You are acting on your own behalf and not as an agent for any third party.
• You are not a current employee, contractor, director, officer, or close family member of any gamepg employee or affiliate.
• You have not previously been self-excluded from gamepg or any other PAGCOR-licensed online gaming platform, unless that exclusion period has formally expired.
• It is lawful in your jurisdiction to access and use online gaming services. It is your sole responsibility to ensure that using gamepg is permitted under applicable laws in your location.

gamepg reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility requirements are not met. Any winnings accrued by an ineligible player may be voided and withheld.

4. Account Registration

Each individual may hold only one (1) registered Account on the gamepg Platform. Creating duplicate or multiple accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and may result in the permanent suspension of all associated accounts and forfeiture of all balances.

When registering your gamepg Account, you agree to provide accurate, current, and complete information, including your legal full name, date of birth, residential address in the Philippines, and a valid mobile number. You are responsible for maintaining the confidentiality of your Account login credentials. gamepg will not be liable for any loss resulting from unauthorized access to your Account due to your failure to keep your credentials secure.

You must notify gamepg immediately at [email protected] if you believe your Account has been accessed without authorization. gamepg may require you to change your password or take other security measures as a condition of continued Account access.

5. KYC Verification

In compliance with PAGCOR licensing requirements and Philippine Anti-Money Laundering Act (AMLA) obligations, gamepg is required to verify the identity of all players before processing withdrawals and, in some cases, before certain deposit thresholds are reached.

KYC verification requires you to submit clear, legible copies of the following documents:

• Government-issued photo ID: Philippine passport, SSS ID, UMID, PhilSys National ID, PRC ID, or driver's license.
• Proof of address: A utility bill, bank statement, or government-issued document showing your name and Philippine residential address, dated within the last three (3) months.
• Proof of payment method: Screenshot or photo of the GCash, Maya, or bank account used for deposits, confirming ownership.

gamepg aims to process completed KYC submissions within two (2) to five (5) business days. Failure to complete KYC verification within thirty (30) days of being requested may result in the suspension of withdrawal functionality and, after extended non-compliance, Account closure. gamepg reserves the right to request additional documentation at any time in accordance with its AML obligations.

6. Deposits & Withdrawals

6.1 Deposits

All deposits to gamepg Accounts are made in Philippine Peso (PHP). The minimum deposit amount is ₱100. gamepg accepts deposits via GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, 7-Eleven over-the-counter, USDT TRC20, and Coins.ph. Deposits made via GCash and Maya are typically credited to your gamepg Account within minutes, subject to the availability of payment processing infrastructure.

gamepg does not charge fees on deposits. However, your payment provider may apply their own transaction fees, which are your responsibility. Deposits must originate from payment methods registered in your own name — third-party deposits are strictly prohibited.

6.2 Withdrawals

The minimum withdrawal amount is ₱200. Withdrawals are processed to the same payment method used for deposit where technically possible, in accordance with standard AML return-of-funds procedures. gamepg aims to process approved withdrawal requests within one (1) to three (3) business days, subject to completion of KYC verification and compliance checks.

gamepg reserves the right to delay or withhold a withdrawal pending completion of identity verification, fraud investigation, or compliance review. Players with active bonus funds subject to wagering requirements may not be able to withdraw until those requirements have been met, as specified in the applicable promotion terms.

7. Bonuses & Promotions

gamepg may from time to time offer welcome bonuses, reload bonuses, cashback offers, free play credits, and other promotional incentives to eligible Players. All bonuses are subject to the specific terms attached to each promotion, including but not limited to wagering requirements, time limits, eligible games, minimum deposit conditions, and maximum withdrawal limits on bonus-derived winnings.

General bonus rules applicable across all gamepg promotions unless the specific promotion states otherwise:

• Bonuses may only be claimed by the Account holder named in the KYC-verified registration. One bonus per promotion per Account, per household, and per IP address.
• Bonus Funds must be used before Real Money Funds when both are present in an Account, unless gamepg specifies otherwise in the promotion terms.
• Attempting to withdraw Real Money Funds while Bonus Funds with active wagering requirements remain in the Account may result in forfeiture of the Bonus Funds.
• gamepg reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without notice, where there is evidence of abuse, technical error, or changes in regulatory requirements.
• Any Player found to be abusing bonus offers — including through collusion, the use of multiple accounts, or systematic wagering patterns designed to satisfy wagering requirements with minimal risk — will have their bonuses voided, associated winnings forfeited, and their Account may be permanently closed.

8. Game Rules & Fairness

All games available on the gamepg Platform use certified Random Number Generator (RNG) technology or, in the case of live casino games, are conducted by trained dealers operating under regulated conditions. Game outcomes are determined independently of any Player actions other than those permitted within the rules of each specific game.

The published Return to Player (RTP) percentages displayed for slots and casino games represent the theoretical long-term payout over a statistically significant number of rounds. RTP figures do not guarantee individual session results. Past results have no influence on future game outcomes.

In the event of a technical error, game malfunction, or communications failure during a gaming session, gamepg reserves the right to void bets affected by the malfunction. The decision of gamepg regarding the settlement of affected bets is final. gamepg will make reasonable efforts to notify affected Players and return voided stakes.

9. Prohibited Conduct

The following conduct is strictly prohibited on the gamepg Platform. Engaging in any of the following will result in immediate Account suspension, forfeiture of funds, and where applicable, reporting to PAGCOR and Philippine law enforcement authorities:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Creating or operating multiple Accounts to circumvent account limits, bonus restrictions, or exclusion measures.
• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage in any game or betting market.
• Colluding with other Players in any card game, sports betting market, or promotion.
• Exploiting technical glitches, errors, or vulnerabilities in the gamepg Platform for financial gain.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of sports integrity violation in connection with bets placed on gamepg.
• Threatening, harassing, or abusing gamepg staff members via any communication channel.

10. Intellectual Property

All content on the gamepg Platform — including but not limited to software, game content, graphics, logos, text, interface designs, and trademarks — is the property of gamepg or its licensed content suppliers and is protected under Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the gamepg Platform solely for your personal, non-commercial use in accordance with these Terms. You may not reproduce, copy, distribute, modify, create derivative works from, or exploit any content from the gamepg Platform without prior written consent from gamepg.

11. Responsible Gaming

gamepg is committed to promoting responsible gaming in accordance with PAGCOR requirements and its own internal policies. The Platform provides the following responsible gaming tools, accessible directly from your Account dashboard without requiring contact with support:

• Deposit Limits: Set daily, weekly, or monthly deposit ceilings on your Account.
• Session Reminders: Configure automatic notifications alerting you to the duration of your active gaming session.
• Cool-Off Periods: Temporarily suspend your Account for periods ranging from 24 hours to six (6) months.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the gamepg Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

Players who have self-excluded from gamepg must not attempt to register new accounts or circumvent the exclusion in any way. gamepg will take reasonable technical measures to enforce self-exclusion; however, it is the responsibility of the Player to refrain from attempting to access the Platform during an active exclusion period. If you believe you have a gambling problem, please contact gamepg support or seek assistance from qualified support organizations.

12. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, gamepg and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the gamepg Platform, even if gamepg has been advised of the possibility of such damages.

gamepg's total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount of real-money funds held in your gamepg Account at the time the claim arises. gamepg does not exclude or limit liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

The gamepg Platform is provided on an "as is" and "as available" basis. gamepg makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components, and makes no warranty as to the accuracy or completeness of any information provided on the Platform.

13. Privacy & Data Protection

gamepg collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the gamepg Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

gamepg complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Personal data is collected for the purposes of account management, KYC compliance, fraud prevention, regulatory reporting, and platform improvement. gamepg does not sell personal data to third parties for marketing purposes.

14. Termination & Account Closure

You may close your gamepg Account at any time by contacting support at [email protected]. Requests to close an Account with a positive real-money balance will be subject to standard withdrawal processing procedures, including completion of any pending KYC requirements.

gamepg reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms; suspicion of fraud, money laundering, or illegal activity; failure to complete KYC verification; or inactivity for a period exceeding twelve (12) consecutive months.

Inactive Accounts: Accounts with a real-money balance that have been inactive for twelve (12) or more consecutive months may be classified as dormant. gamepg will make reasonable efforts to contact the Account holder before applying any dormancy administration fee. Details of the dormancy fee schedule are available from gamepg support on request.

15. Amendments to These Terms

gamepg reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, gamepg will provide reasonable notice to registered Players via the email address associated with their Account and/or a prominent notice on the Platform homepage, with a minimum of seven (7) days' notice before the amended Terms take effect.

Your continued use of the gamepg Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your Account before the effective date of the changes.

16. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms, your Account, or your use of the gamepg Platform shall be subject to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines.

Before initiating any formal legal proceedings, you agree to contact gamepg support and make reasonable efforts to resolve the dispute informally. gamepg will use reasonable efforts to address complaints within ten (10) business days of receipt. Players who believe their complaint has not been adequately resolved may escalate the matter to PAGCOR in accordance with PAGCOR's published dispute resolution procedures.

17. Contact Information

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or need to contact gamepg for any account-related matter, please reach out through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on gamepg.org
• Response Time: Under 2 minutes via live chat · 4–6 hours via email

For responsible gaming support, please contact the gamepg support team or refer to the tools available in your Account dashboard. gamepg support is available around the clock to assist players in the Philippines.