Safe Play Commitment

Responsible Gaming
at gamepg

At gamepg, we believe that gambling should always be a source of entertainment — never stress, debt, or distress. Our responsible gaming program gives every Filipino player the tools, information, and support needed to stay in control at all times.

21+ Only — Philippine Law
PAGCOR Regulated
Our Commitments

What gamepg Stands For

Six pillars that define how gamepg approaches player welfare — because a safe player is a happy player, and that matters more than anything else.

Strict 21+ Age Policy

gamepg strictly enforces the minimum gambling age of 21 years as required by Philippine gaming regulations. Every new registration goes through age verification, and any account found to belong to a minor is immediately closed. No exceptions, ever.

Deposit & Loss Limits

Players can set daily, weekly, or monthly deposit limits directly from their gamepg account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling period — a deliberate friction that protects players from impulse decisions.

Session Time Controls

gamepg lets you set session time reminders and hard session limits so you never lose track of how long you've been playing. Whether you're on a winning streak at slots or deep into a live casino session, your time controls stay active.

Self-Exclusion Tools

If you feel you need a break, gamepg offers flexible self-exclusion options ranging from 24-hour cool-off periods to permanent account closure. During self-exclusion, all marketing communications are stopped and login access is disabled — no loopholes, no back doors.

Reality Checks

Periodic reality check notifications remind you of how long your current session has lasted and your net win/loss position during that session. These pop-up prompts are designed to break the immersive flow of gaming and give you a clear, honest picture of your activity.

24/7 Support Access

Our dedicated player support team is available around the clock via live chat. If you're worried about your gambling habits — or those of someone close to you — our support agents are trained to listen, provide information, and direct you to professional help without judgment.

Player Tools

Tools Built Into Your gamepg Account

Every registered gamepg player has access to these responsible gaming tools — no extra steps required. Find them under Account Settings anytime.

Tool 01

Deposit Limits

Cap how much you can deposit in any given day, week, or month. Limits kick in the moment you save them. Use this to budget your entertainment spending like any other leisure activity.

Instant Effect
Tool 02

Cool-Off Period

Take a short break of 24 hours, 3 days, or 7 days. Your account is temporarily suspended from deposits and gameplay while all pending withdrawals remain fully accessible.

Temporary Break
Tool 03

Self-Exclusion

Request a formal self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. Once active, gamepg will make every effort to enforce the exclusion across all platform access points.

Firm Barrier
Tool 04

Activity History

Review a full log of your deposits, withdrawals, bets, wins, and losses over any date range. Full transparency about your gaming activity — because informed players make better decisions.

Full Visibility
Self-Assessment

Is Gambling Still Fun for You?

These questions are adapted from internationally recognized problem gambling screening tools. Be honest with yourself — this is for your eyes only.

If you answer "Yes" to two or more of these questions, gamepg strongly encourages you to use our self-exclusion tools or speak with a trained counselor. You are not alone — problem gambling is a recognized condition, and help is available right here in the Philippines.

gamepg partners with PAGCOR's responsible gaming framework to ensure every Filipino player has access to the support they need. PAGCOR maintains a national responsible gaming hotline for players who need immediate assistance.
01 Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?
02 Have you gambled to try to win back money you had previously lost — sometimes called "chasing losses"?
03 Have you borrowed money, sold belongings, or used funds meant for rent, bills, or daily expenses in order to gamble?
04 Have you tried to cut down or stop gambling but found it difficult to follow through on that intention?
05 Has gambling caused arguments, stress, or concern among your family, friends, or partner in the past 12 months?
06 Do you find yourself thinking about gambling frequently throughout the day, or feel restless and irritable when you try to stop?
07 Have you ever hidden your gambling activity or its financial impact from people close to you?
If two or more answers are "Yes," please contact gamepg support or reach out to a responsible gaming counselor. Using our self-exclusion tool is free, immediate, and completely private.
Warning Signs

Recognizing Problem Gambling

Problem gambling doesn't always look dramatic. It can creep up gradually. These are the common warning signs that gamepg wants every Filipino player to be aware of.

Gambling with money set aside for household bills, food, or family needs
Feeling anxious, irritable, or depressed when not gambling
Lying to family members or friends about how much time or money is spent on gambling
Chasing losses with bigger bets to try to "get even"
Neglecting work, school, or family responsibilities because of gambling
Taking out loans or pawning items to fund gambling activity
Gambling as a way to escape personal problems, stress, or difficult emotions
Feeling a need to gamble with progressively larger amounts to get the same thrill
Repeated unsuccessful attempts to cut back or stop gambling entirely
Spending most of your leisure time thinking about or planning your next gambling session
Regulatory Framework

PAGCOR & Philippine Gambling Regulations

gamepg operates under PAGCOR's licensing framework. This means our responsible gaming commitments are not just company policy — they are regulatory obligations enforced by the Philippine government.

What PAGCOR Licensing Means for You

The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body that regulates all legal gambling operations in the Philippines. As a PAGCOR-licensed platform, gamepg is required to maintain and enforce the following player protections:

  • Strict enforcement of the minimum gambling age of 21 years for all casino-style gaming activities
  • Maintenance of a self-exclusion register and active enforcement of exclusion requests
  • Staff training on responsible gaming identification and intervention procedures
  • Display of responsible gaming information and support resources at all times
  • Cooperation with PAGCOR audits and inspections of our responsible gaming processes
  • Prohibition of credit gambling — gamepg does not offer credit facilities for wagering
  • Reporting obligations to PAGCOR regarding player activity, AML compliance, and responsible gaming tool usage

For further information on PAGCOR's responsible gaming programs, players in the Philippines can inquire directly through PAGCOR's official channels. gamepg supports and encourages the use of all national responsible gaming resources.

Playing Smart at gamepg — A Guide for Filipino Players

Gambling at gamepg — whether you're spinning slots, playing bingo, watching a live dealer deal cards, or placing a sports bet on the PBA — is meant to be an enjoyable leisure activity. Like going to a concert, dining out in BGC, or watching a fight night at a sports bar in Makati, it's something you do for fun, with money you've already set aside specifically for entertainment.

The moment gambling starts to feel like a solution to financial problems, a way to cope with stress, or something you can't stop doing even when you want to, it has crossed the line from entertainment into something that needs attention. gamepg takes that line seriously, and our entire responsible gaming program is built around helping every Filipino player stay on the right side of it.

The Golden Rules of Responsible Play

Before every session at gamepg, keep these principles in mind:

  • Set a budget before you play. Decide in advance how much you are comfortable losing — because losses are always possible — and treat that amount as the cost of your entertainment. Once it's gone, the session is over.
  • Never chase your losses. Chasing losses is the single most dangerous habit in gambling. The odds don't change because you're on a losing streak, and betting more to recover losses almost always makes the situation worse.
  • Set a time limit. Long, unbroken gambling sessions impair judgment. Use gamepg's session time tools to set a hard stop, and take regular breaks to eat, rest, and reconnect with the people around you.
  • Keep gambling separate from your finances. Never gamble with your rent, utility bills, grocery money, or funds meant for your children's education. These are non-negotiable. Use a separate e-wallet — GCash or Maya — funded only with your entertainment budget.
  • Don't gamble when you're emotional. Gambling under the influence of stress, alcohol, grief, or intense emotions significantly increases the risk of poor decisions and financial harm. Save your gamepg sessions for when you're in a clear, relaxed headspace.
  • Treat wins as a bonus, not an expectation. All casino games have a house edge, and all sports betting outcomes are uncertain. Wins are enjoyable surprises, not guaranteed income. Plan for losses and celebrate wins without assuming they will continue.

How to Use gamepg's Self-Exclusion Tool

Self-exclusion is one of the most powerful responsible gaming tools available to gamepg players. It is free, confidential, and takes effect quickly. Here's how it works:

Log in to your gamepg account and navigate to the Responsible Gaming section of your Account Settings. From there, you can choose a self-exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Once you confirm your choice, gamepg will:

  • Immediately disable your ability to deposit funds into your gamepg account
  • Prevent you from placing any bets or accessing any games on the platform
  • Remove you from all gamepg marketing lists so you will not receive promotional emails or SMS messages
  • Ensure any pending withdrawals of your existing balance are processed normally

If you need immediate help and cannot access your account settings, contact gamepg support directly via live chat and ask for self-exclusion assistance. Our support team will process the request manually on your behalf within minutes.

Please note that while gamepg makes every effort to enforce self-exclusion across our platform, we cannot technically prevent you from creating a new account using different details. We strongly encourage players who are self-excluding to be honest with themselves about the purpose of the exclusion and to honor the spirit of the tool. If you need additional support, speaking with a professional counselor is strongly recommended.

Support for Family Members and Loved Ones

Problem gambling doesn't only affect the person gambling — it affects families, relationships, and communities across the Philippines. If you are concerned about a family member or someone close to you, gamepg encourages you to:

  • Have an open, non-judgmental conversation about your concerns when the person is calm and sober
  • Avoid covering their gambling debts, as this can enable continued problematic behavior
  • Reach out to gamepg support to report concerns about a specific account — we take welfare reports seriously
  • Seek support for yourself through family counseling services, as living with a problem gambler is genuinely stressful and you deserve support too

gamepg support agents are available 24/7 via live chat to discuss welfare concerns. All reports are handled with full confidentiality and sensitivity.

Minors and the 21+ Rule

Philippine law sets the minimum gambling age at 21 years. gamepg strictly enforces this requirement across every aspect of the platform. During registration, all players must confirm they are 21 or older. During KYC verification, age is independently confirmed against government-issued identification such as a Philippine passport, driver's license, UMID, or PhilSys national ID.

Any account found to belong to an individual under 21 years of age will be immediately suspended, all funds will be returned, and the matter may be reported to PAGCOR in accordance with our licensing obligations. gamepg also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gambling platforms.

If you believe a minor has registered on gamepg, please contact us immediately at .

Play Responsibly. Play at gamepg.

gamepg is here for the long run — and so are you. Use our tools, know your limits, and enjoy the platform for what it's meant to be: entertainment. 21+ only. PAGCOR regulated.

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21+ only · PAGCOR regulated · Play within your means · Self-exclusion available anytime